U.S. Bank Case Processing Support Representative in FARGO, North Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

This is an entry level position responsible for performing a variety of document processing and record keeping tasks associated with Consumer, Corporate, and Debit Card disputes. Thorough knowledge of products and services in these assigned areas are preferred. Compliance with bank policy and government regulations is required. The scheduled shift for this position is Monday - Friday 8:00 a.m. - 4:30 p.m.

Responsibilities include:

  • Entering new dispute claim information

  • Receiving, classifying, consolidating and summarizing documents and information

  • Completing reports and providing support to all case processing departments.

  • Responding to customer requests for information.

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • At least one year of customer service experience in a banking environment

Preferred Skills/Experience

  • Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures

  • Proven commitment to high quality customer service

  • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

  • Strong verbal and written communication skills

  • Ability to identify and resolve/escalate complex problems with minimal guidance

  • Strong problem-solving and decision-making skills

  • Proficient computer skills, especially Microsoft Office applications

Job: Customer Service / Call Center

Primary Location: North Dakota-ND-Fargo

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170017794