U.S. Bank Claim Representative in FARGO, North Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

If you are looking for a position with work-life balance and no weekends, then this role is for you! Our Case Processing team is looking for dedicated, motivated, and detail oriented individuals. The shift that we are hiring for is 8:00 a.m.-4:30 p.m., Monday - Friday.

We are seeking individuals to join U.S. Bank who possess a strong work ethic and a passionate drive for success. U.S. Bank was recognized as a 2017 World’s Most Ethical Company® by the Ethisphere Institute, and has been a #1 Most Admired Superregional Bank by Fortune magazine for the past six years.

The Claim Representative's responsibilities include:

  • Providing high quality customer service by responding to and researching and resolving problems and errors, telephone inquiries, customer requests related to credit products.

  • Managing a large caseload by researching, investigating and resolving disputed credit card charges.

  • Interacting with customers via telephone and correspondence to determine the source of the issues and correcting errors. Claim Representatives can expect to be on the telephone for up to 10% of the day on average.

We'll teach you what you'll need to know to ensure your success! You will attend a paid classroom training followed by comprehensive on-the-job training.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

  • Health

  • Dental

  • Vision

  • Life insurance programs for the employee and family

  • Short and long term disability

  • Paid time off, including the opportunity to purchase additional vacation time as well as paid time off to volunteer in the community

  • Generous tuition reimbursement program

  • Banking discounts

  • 401K with company match and pension programs

  • Business casual attire

  • On-site cafeteria

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • Three to four years of experience in clerical and customer service activities

Preferred Skills/Experience

  • In-depth knowledge of products, services, terminology, procedures and systems related to assigned

area

  • Strong customer service skills

  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of

customer service

  • Ability to identify and resolve/escalate complex problems

  • Proficient computer skills, especially Microsoft Office applications

  • Excellent verbal and written communication skills

Job: Customer Service / Call Center

Primary Location: North Dakota-ND-Fargo

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170018551