Kforce Customer Service Representative 1 in Fargo, North Dakota

Kforce has a client that is searching for a Customer Service Representative 1 in Fargo, ND.Summary:The client is seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.In the Customer Service Representative role, the client offers a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward the candidate for training and dedication.Job Responsibilities:

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

  • Refer unresolved customer grievances to designated departments for further investigation

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

  • Building and maintaining strong business relationships with existing customers through established service and banking sales standards

  • Developing, maintaining and demonstrating a basic knowledge of current company products and services; maintaining confidentiality when handling customer requests and transactions

  • Identifying opportunities for upselling additional banking products by understanding customers' accounts and connecting the customer with the opportunity and closing the sale

  • High School diploma or GED preferred

  • 0 - 2 years of customer service related experience required

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills

  • Ability to work independently and manage one's time

  • Ability to accurately document and record customer/client information

  • Previous experience with computer applications, such as MS Outlook or data entry software

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours