U.S. Bank Customer Service Representative in FARGO, North Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

We are hiring for several upcoming training classes!

We invest in our people, process and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Customer Service Representatives are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Customer Service Representatives are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers.

Responsible for :

  • Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.

  • Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.

  • Effectively utilizing system applications to achieve desired outcome.

  • Documenting required information via system applications.

  • Retaining product and process knowledge.

The Service Center operates 24 hours a day, 7 days a week, 365 days/year. Customer Service Representatives are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked.

If hired, you must be able to attend five weeks of training from 8:00 a.m. - 4:30 p.m., Monday-Friday and successfully complete required program testing. Once training is completed, student schedules can be accommodated.

Increase your compensation!

► Receive hourly pay increases for providing service on additional products

through our career path program.

► Earn 10% shift differential pay for shifts in which 60% or more of the hours are scheduled after 4:00 p.m. and before 8:00 a.m. Overnight shifts are available.

► Earn 10% more for bi-lingual Spanish/English or Korean/English skills.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

  • Health

  • Dental

  • Vision

  • Life insurance programs for the employee and family

  • Short and Long Term Disability

  • Paid time off, including the opportunity to purchase additional vacation time

  • Generous tuition reimbursement program

  • Banking discounts

  • 401K with company match and pension programs

  • Casual attire

  • On site cafeteria and convenience store

Explore what's possible.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent

  • Prior experience in a customer service position is a plus.

Preferred Skills/Experience

  • Excellent verbal and interpersonal communication and organizational skills.

  • A pleasant and professional demeanor, good speaking articulation, rate of

speed, and ability to be clear and concise.

  • Professionally and adeptly resolve issues while under stressful and/or

conflicting situations.

  • Must be flexible, dependable, and self-directed to effectively solve problems

by following standard operating procedures.

  • Demonstrated proficiency with PC applications using a Windows-based

environment, accessing our Online Help application and the web/internet.

  • The ability to multi-task and work independently in a fast-paced environment.

  • A strong accuracy and detail orientation.

Job: Customer Service / Call Center

Primary Location: North Dakota-ND-Fargo

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170023166