U.S. Bank Escalations Representative in FARGO, North Dakota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Works directly with customers, systems and merchants to investigate fraudulent or unauthorized activities on credit, corporate, and debit card accounts. Conducts both high level and detailed review of fraudulent activity. Identifies and documents trends and provides them to leadership for prevention of future occurrences. May conduct telephone interviews of cardholders to successfully resolve cases. Communicate directly with the case processor assigned to the fraud case to ensure clear and timely direction is provided on acceptance or denial of claim.
Conducting investigations pertaining to known or suspected fraud on credit, corporate, and debit card accounts for both business and consumers
Identifying the individuals responsible for the loss
Minimizing and/or recovering losses for the bank
Assisting customers who have been victims of fraud
Documenting all investigations thoroughly
Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
High school diploma or equivalent work experience
1-2 years of related job experience
Basic knowledge of bank products and operations
Well-developed ability to identify and interpret data and resolve exceptions
Ability to independently manage multiple tasks and deadlines simultaneously
A strong accuracy and detail orientation.
The ability to handle difficult situations, exercise good judgment, and resolve complex problems with minimal guidance.
Strong problem-solving skills and the ability to identify and resolve/escalate problems
Proficient computer skills, especially Microsoft Office applications
Excellent written, verbal and interpersonal communication, and organizational skills
Job: Risk Management / Fraud Prevention
Primary Location: North Dakota-ND-Fargo
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170015042