U.S. Bank Escalations Representative in FARGO, North Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Works directly with customers, systems and merchants to investigate fraudulent or unauthorized activities on credit, corporate, and debit card accounts. Conducts both high level and detailed review of fraudulent activity. Identifies and documents trends and provides them to leadership for prevention of future occurrences. May conduct telephone interviews of cardholders to successfully resolve cases. Communicate directly with the case processor assigned to the fraud case to ensure clear and timely direction is provided on acceptance or denial of claim.  

Responsibilities include: 

  • Conducting investigations pertaining to known or suspected fraud on credit, corporate, and debit card accounts for both business and consumers 

  • Identifying the individuals responsible for the loss 

  • Minimizing and/or recovering losses for the bank 

  • Assisting customers who have been victims of fraud

  • Documenting all investigations thoroughly

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications 

  • High school diploma or equivalent work experience 

  • 1-2 years of related job experience 

 

Preferred Skills/Experience

  • Basic knowledge of bank products and operations

  • Well-developed ability to identify and interpret data and resolve exceptions

  • Ability to independently manage multiple tasks and deadlines simultaneously 

  • A strong accuracy and detail orientation.  

  • The ability to handle difficult situations, exercise good judgment, and resolve complex problems with minimal guidance.  

  • Strong problem-solving skills and the ability to identify and resolve/escalate problems 

  • Proficient computer skills, especially Microsoft Office applications 

  • Excellent written, verbal and interpersonal communication, and organizational skills 

Job: Risk Management / Fraud Prevention

Primary Location: North Dakota-ND-Fargo

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170015042