Five Star Call Centers Financial Services Associate in Fargo, North Dakota
The Financial Services Associate is responsible for successfully handling inbound telephone calls from customers regarding financial services, prepaid cards, credit cards, and other financial instruments, while providing high-quality service with a helpful, professional attitude. No sales, collections, or retention!Training for this position will be conducted from 12:00pm - 8:30pm starting on Monday, June 5th and would be M-F for two weeks. Candidates must be able to attend each day of paid training to be considered. We are looking for people who have work hour availabilities anytime between 11:00am - 11:00pm or overnights for 30 - 40 hours a week, you decide how many, and a rotating weekend.Apply online at www.fivestarcallcenters.com/about/careers/RESPONSIBILITIES:andbull; Provide accurate information regarding financial instruments and transactionsandbull; Comply with financial regulatory and legal requirementsandbull; Comply with PCI certification requirementsandbull; Attend training for new clients and new financial product offerings as required to meet the needs of client companiesandbull; Multi-taskandbull; Successfully cross-train as requested to develop and broaden skill sets and to support customer demandandbull; Strong attention to detail, communication, and listening skillsandbull; Positive attitude and good work ethicandbull; Maintain the utmost confidentiality and securityTake look at what we can do for you:andbull; Healthandbull; Dentalandbull; Visionandbull; Lifeandbull; 401Kandbull; Paid Time Offandbull; Monthly Bonusandbull; Quality paid training in the growing field of customer serviceandbull; A friendly, relaxed office environmentRequirements:andbull; Strong attention to detailandbull; Average computer skillsandbull; Strong communication skillsandbull; Phone etiquette Skillsandbull; Reliable and hard workingandbull; A high school diploma or GED is requiredandbull; Previous customer service experience requiredandbull; Previous experience in financial services, credit card services, student loan servicing, banking, or other related field preferredandbull; Being able to speak Spanish is a plusAll candidates must be able to pass a data entry test and criminal background check.Five Star Call Centers will make reasonable accommodations in compliance with the Americans with Disabilities Act.Five Star Call Centers is an Equal Opportunity Employer.