U.S. Bank Flood Relationship Manager in Fargo, North Dakota
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
The Assurant Flood Relationship Manager will provide oversight of the relationship between Assurant and U.S. Bank (specifically, Mortgage Servicing and CLLO) to ensure Assurant complies with contract terms including Service Level Agreements. This role will ensure strong, consistent communication between the vendor and the businesses by serving as the central point of contact for U. S. Bank on all matters related to Assurant. Additionally, the role will provide oversight of all initiatives with Assurant as well as all known flood issues.
Serve as the central point of contact for U. S. Bank with Assurant. FLOD and SLOD should work through or in connection with this role on all initiatives/issues related to Assurant
Ensure appropriate communication between Assurant and U.S. Bank. This includes conducting regular joint flood meetings with Assurant, CLLO, Mortgage Servicing , and with BL partners (e.g., Risk, Compliance, Audit, etc.).
Oversee vendor relationship to ensure compliance with contract and SLAs
Provide regular/timely feedback to Assurant on performance; maintain documentation of feedback
Ensure appropriate management reporting in place to track initiatives/deliverables, SLAs, complaints, issues, etc.
Review vendor complaints for issues/trends and ensure action is taken appropriately
Identify and track all Business Line Assurant issues and ensure root cause analysis and appropriate corrective action is completed (this is in addition to TPRM reporting)
Ensure the necessary controls are in place to monitor Assurant’s performance
Bachelor's degree, or equivalent work experience
Seven to ten years of experience in an applicable risk management environment
Applicable professional certifications
Considerable knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
Considerable understanding of the business line’s operations, products/services, systems, and associated risks/controls
Considerable knowledge of Risk/Compliance/Audit competencies
Strong process facilitation, project management, and analytical skills
Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs
Excellent written and verbal communication skills
Proficient computer skills, especially Microsoft Office applications
Job: Compliance / Quality Control
Primary Location: United States
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 170022328