First International Bank and Trust Fraud Specialist in Fargo, North Dakota

Fraud Specialist

Department: Fraud

Location: Fargo, ND

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Position Summary: Under the direction of the Collections/Fraud Supervisor, the Fraud Specialist is responsible for developing and maintaining best practices to guard against and reduce financial fraud and crimes against the organization, its customers and employees including credit and debit card fraud, check fraud, loan fraud, ATM fraud, identity theft and check kiting. This may also include fraud related to ACH transactions, wires & online banking.

Essential Duties and Responsibilities include the following, and other duties as assigned.

  • Resolves fraud related issues in compliance with local, state and federal laws and regulations.

  • Investigates fraud by collecting evidence and interviewing persons involved.

  • Works closely with the BSA Department to ensure timely filing of required reports, as necessary.

  • Assists with preparation of monthly reports.

  • Responds to questions and/or provides information upon requests from staff.

  • Processes requests/transactions, as appropriate.

  • Monitors and assures that policies and procedures are consistently being followed by staff.

  • Trains employees on collections and fraud procedures, as appropriate.

  • Responds to calls from customers as well as assists with difficult situations.

  • Issues written and oral instructions, as appropriate.

  • Assists with various projects and assignments as needed.

  • Maintains proper correspondence and legal files.

  • Explains, promotes, cross-sells or refers bank, insurance and trust products or services.

  • Reviews emails and branch messages to remain current on policy or procedural changes and new product offerings.

  • Attends periodic training to receive information about various bank services and participates in an exchange of ideas and problems.

  • Comply with federal, state, and company policies, procedures, internal controls, and regulations.

Education and/or Experience: Minimum High School diploma required; or two to four years of related experience and/or training; or equivalent combination of education and experience. Banking or collections experience preferred.