First International Bank and Trust IT Systems Administrator in Fargo, North Dakota

IT Systems Administrator

Department: IT/Information Systems

Location: Fargo, ND

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Position Summary: Under the direction of the Network Services Manager, a System Administrator oversees and supports the systems used by the bank end-users. The Systems Administrator resolves technical issues and assists in the installation and maintenance of network, server, storage, and software infrastructure that supports First International Bank & Trust-s Computerized Information Systems.

Essential Duties and Responsibilities include the following. Other duties are as assigned.

  • Acts as the primary contact responsible for the third level of support with technical problems associated with software, hardware, network systems and equipment.

  • Performs basic and complex problem analysis and recommends solutions to the end-user or manager as appropriate.

  • Primary contact for Storage systems, email systems, server systems, mobile devices, patch management, third party software, and workstation image deployment

  • Ensures maximum issue resolutions in minimum time

  • Ensures proper installation and secure configuration of computer and server operating systems.

  • Assists in the deployment, installation, troubleshooting, and repair of server/computer hardware, software, and other bank hardware and software programs.

  • Communicates and coordinates system downtimes to users.

  • Monitors the back-ups on the local server systems and performs disaster recovery tests on assigned servers and systems.

  • Assists in monitoring and maintaining server, storage, and network stability and security.

  • Provides support for the design, implementation and installation of the IT infrastructure in new, remodeled, and acquired locations.

  • Acts as Project Manager for various software and hardware initiatives.

  • Serves as advanced support and senior resource to IT Support Technicians.

  • Assists with Risk Assessment Process; Provides support during IT audits.

  • Oversees and/or assists in compliance of software licensing requirements and computer hardware/software inventory.

  • Provides support to and trains IT Support Technicians in local area network administration and usage on server based products and other areas as necessary.

  • Ensures Help Desk Software contains all issue-resolution documentation and documentation relating to Information Technology purchases.

  • Remains current on policy or procedural changes and new product offerings.

  • Attends periodic training and participates in an exchange of ideas and problems.

  • Oversees and assists with various projects and assignments as needed.

  • Explains, promotes, cross-sells or refers bank, insurance and trust products or services.

  • Assists with various projects and assignments as needed.

  • Comply with federal, state, and company policies, procedures, internal controls, and regulations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor's degree (B. A.) from four-year college or university, or four plus years of related experience in the Information Technology field and/or training; or equivalent combination of education and experience.