U.S. Bank Underwriting Customer Service Support Specialist in FARGO, North Dakota

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

We are currently seeking energetic and detail oriented professionals for our Underwriting team. We are open from 7:00 AM - 7:00 PM, Monday-Saturday and offer a variety of shifts.

We will teach you what you need to know to ensure you’re successful! Classroom training and comprehensive on-the-job training is scheduled from 8:30 AM-5:00 PM, Monday – Friday for the first three months. After the completion of the training program, candidates are scheduled to work one Saturday a month. An equitable day off is scheduled in the week in which a Saturday shift is worked.

We believe in growing our talent internally and promoting from within. This position will help you build the skills necessary to career path and advance into other underwriting positions within our company. The Underwriting Customer Service Specialists provide high quality customer service by responding to telephone inquiries on credit card applications and existing credit card accounts.

Responsibilities include:

  • Analyzing all available credit information and routing applications to appropriate personnel for credit decisioning

  • Communicating daily with bank personal and customers throughout the application process

  • Ensuring all information is gathered to appropriately make a credit decision

  • Ensuring bank personnel and customers are fully informed as to the status of the application as it moves through the underwriting process

We offer the opportunity for career growth and development in a supportive, professional, and pleasant work environment with a competitive salary and an outstanding benefits package including: the following:

  • Health

  • Dental

  • Vision

  • Life insurance programs for the employee and family

  • Short and long term disability

  • Paid time off, including the opportunity to purchase additional vacation time

  • Generous tuition reimbursement program

  • Banking discounts

  • 401K with company match and pension programs

  • Business casual attire

  • On-site cafeteria

Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Qualifications:

Basic Qualifications

  • High school diploma or equivalent experience

  • Previous customer service related work experience

Preferred Skills/Experience

  • Excellent verbal and interpersonal communication and time management skills.

  • A pleasant and professional telephone manner.

  • Good keyboarding skills with PC proficiency utilizing Microsoft Office products in a Windows based environment.

  • Strong problem-solving and negotiation skills and the ability to work well with limited direction.

Job: Credit / Lending

Primary Location: North Dakota-ND-Fargo

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 170021413