Spherion Staffing Fargo Account Service Representatives in FARGO, North Dakota

Our client has several openings for Account Service Representatives in their business. The Account Service Representatives will provide direct customer service; take inbound calls, be responsible for responding to customer requests for information on accounts and related products and services Mon-Sat 9am-5:30 with Sunday and varying 2nd day off Pay Rate: $14/hour Responsibilities:Provides information on accounts and loans as requested including balances, service charged, posted and non-posted items, and funds availability. Quotes interest rates and fees. Completes requests for statement or item copiesCompletes maintenance as requested including address changes, check orders, stop payments, warnings, account closings and ATM card capturesProvides information on bank products and services as requested by the customer. This may include recommending alternative banking products to better meet the customers banking needsMeets service level guidelines and production standards based on documented performance criteria for grade level and shift workedStandard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines