First International Bank and Trust Customer Care Virtual Banker in Fargo, North Dakota

Customer Care Virtual Banker

Department: Customer Care Center

Location: Fargo, ND

PT/FT/Temporary : Part Time


Come and start your career with a growing, relationship-driven community bank seeking a highly talented Customer Care Virtual Banker. Our Mission is Helping Dreams Come True, One Customer at a Time. In order to fulfill this mission we must provide superior customer service to customers both over the phone and in a virtual environment with our customers. Apply if you love helping others and have awesome customer service and communication skills. If you have banking or call center experience, even better.

Our Customer Care Virtual Bankers are at the forefront of delivering a superior customer service experience. This career opportunity is exciting because Customer Care Virtual Bankers will answer incoming calls, chats and process customer transactions received via Virtual Banking, through our ITM (Interactive Teller Machine) network, or through an ATM. This is not your traditional call center position because we have the ability to communicate by video screen with our customers. Our ITMs will connect us with our customers in new and exciting ways.

Here are some of the ways you will be able to provide superior customer service:

  • Answer in-bound calls/chats responding to customer inquiries and requests over the phone and virtually through our Interactive Teller Machines.

  • Resolving customer service issues.

  • Review and approve customer Mobile Check Deposits while mitigating risk for the bank.

  • Work with all customers on Debit Card issues.

  • Complying with all policies, procedures and regulatory banking requirements.

  • Adapting, as needed, to meet the ever-changing needs of our customers and the communities where we do business.

Education and/or Experience: High school diploma required; or two to four years of related experience and/or training; or equivalent combination of education and experience. Banking or other financial institution experience preferred; previous experience working in a call center preferred, but not required.