Volt Information Sciences Customer Service Rep in Fargo, North Dakota

Customer Service Rep in Fargo, ND at Volt

Date Posted: 1/14/2018

Job Snapshot

  • Employee Type: Contingent

  • Location: Fargo, ND

  • Job Type: Administrative/Secretarial

  • Duration: 12 weeks

  • Date Posted: 1/14/2018

  • Job ID: 34388

  • Contact Name Volt Branch

  • Phone 701-271-3300

Job Description


Position Title: Customer Service Representative

Position Reports to: Customer Service Supervisor & Line Manager

Department/Location: Line Department/Fargo ND

Primary Operational Objectives:

The Customer Service Representative’s (CSR) principle objective is to provide superior customer service to customers, crew members and passengers

Essential Job Functions:

  • Welcoming and communicating directly with customers

  • Work with payment transactions on our proprietary software

  • Accurately track aircraft fueling, payments, and the cash drawer

  • Answer incoming phone calls/transfer calls appropriately

  • Provide customers with professional service and assistance with hotel, car and other travel reservations

  • Set up and confirm catering orders with restaurants

  • Communicate with Line Technicians and Supervisors about customers’ needs and aircraft movement

  • Resolve customer requests and questions

  • Maintain the lobby area cleanliness

  • Clerical duties as assigned

  • Responsible to follow and comply with all safety rules and regulations

  • Other duties and responsibilities as assigned

Physical Demands:

  • High School diploma or GED preferred

  • 1 to 3 years strong customer service experience

  • Strong communication skills both in person and over the phone

  • Exceptional organizational skills and attention to detail

  • Proficient in Microsoft Office products including Outlook, Word, and Excel

  • Ability to work afternoon/evening shifts, every other weekend, and holidays

Physical Demands:

  • Ability to sit or stand for long periods of time

  • Ability to lift/carry up to 25lbs

In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.