US Bank Customer Service Representatives - Days in FARGO, North Dakota
Now hiring for Customer Service Representatives to work in our Fargo Service Center! We are currently hiring for day schedules at 5:00 a.m. or 8:30 a.m. start times. The wage is $15.00 per hour plus benefits. For formal consideration applications must be completed at our website:https://usbank.taleo.net/careersection/10000/jobdetail.ftl?lang=enandjob=180006241We are hiring for several upcoming training classes! We invest in our people, process and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Customer Service Representatives are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Customer Service Representatives are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on the positive relationships we foster with each other and our customers. Responsible for: Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts. Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services. Effectively utilizing system applications to achieve desired outcome. Documenting required information via system applications. Retaining product and process knowledge. The Service Center operates 24 hours a day, 7 days a week, 365 days/year. Customer Service Representatives are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked. If hired, you must be able to attend five weeks of training from 8 a.m. - 4:30 p.m., Monday-Friday and successfully complete required program testing. Once training is completed, student schedules can be accommodated. Increase your compensation! Receive hourly pay increases for providing service on additional products through our career path program. Earn 10% shift differential pay for shifts in which 60% or more of the hours are scheduled after 4 p.m. and before 8 a.m. Overnight shifts are available. Earn 10% more for bi-lingual Spanish/English or Korean/English skills. We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including: Health Dental Vision Life insurance programs for the employee and family Short and Long Term Disability Paid time off, including the opportunity to purchase additional vacation time Generous tuition reimbursement program Banking discounts 401K with company match and pension programs Casual attire On site cafeteria and convenience store Explore whatand#39;s possible. Explore your career possibilities at U.S. Bank and join a company thatand#39;s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.