Collabera Premier Field Engineer (Azure) in Fargo, North Dakota
Premier Field Engineer (Azure)
Location:Fargo, North DakotaUS
Job Code:4472_Premier Field E
Developer Support is a strategic unit responsible for the following:
1.The definition and implementation of the support services required to win in the developer and enterprise market place.
2.Resolving customer issues including complex technical scenarios integrating several on premise and cloud capabilities (Windows, Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture.
3.Provide critical product and solution feedback to multiple engineering and operations teams
4.Lead the integration and collaboration diverse talented teams to resolve issues with specific technologies
• Knowledge of one or two of the following domains: ASP.NET, Azure, Developer Languages and Tools including C#, C++, etc., .NET CLR fundamentals, etc. Prior OSS development is also encouraged. ASP.NET –.NET Framework 2.0 - 4.x –ASP.NET –IIS 6-7.x –WCF –Data access technologies Azure –Azure architecture and its components (Fabric, Compute, Storage)
• Knowledge of Azure Platform services –Azure Platform development and deployment concepts –Familiarity with development: tools, language, process, methods, troubleshooting Developer Languages and Tools –Visual Studio and compilers
• TFS (Team Foundation Server) –C# and managed code development –Familiarity with C++ .NET CLR –CLR fundamentals including Garbage Collection, memory management
Typical Day in the Role :
The Premier Field Engineer is responsible for support delivery, providing technical support to Developer customers by resolving complex technical customer issues on the developer platforms, and delivering Technical Support achieving high Customer Satisfaction and workflow efficiency targets; to identify required tools, access, training, processes or capabilities to assess and resolve customer issues. Team members will need to closely collaborate with engineering and operations teams as well as other support engineering teams
Best candidate: Strong .NET skills, PowerShell skills, and web development experience. A background in IT is helpful. Strong customer service skills and experience, self-driven success through initiatives. Longevity in technology that demonstrates passion for IT.
At least 3 years of developer consulting experience including experience in a customer-facing or customer technical support role
Top 3 must-have hard skills
1 .NET: Knowledge of one or two of the following domains: ASP.NET, Azure, Developer Languages and Tools including C#, C++, etc., .NET CLR fundamentals, etc. Prior OSS development is also encouraged
- Experience providing strong customer service and assisting customer/partner to troubleshoot issues
3 At least 3 years of developer consulting experience including experience in a customer-facing or customer technical support role and development experience is preferred