Alorica Software Asset Management OLS Coordinator in Fargo, North Dakota


At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Performs work in a sales call center environment. Work is performed under general supervision.


  • Coordinate calling efforts with and provide engagement updates to Microsoft Account Managers

  • Schedule and facilitate engagement kick off calls with customers, partners and SAM PAMs

  • Manage sales activities and opportunities in CRM

  • Contribute in team meetings by providing feedback and ideas to leadership and peers

  • Continuously develop oneself through recorded trainings and Learning & Development sessions among other source


• Escalates calls to supervisor when necessary and appropriate

• Maintains and updates customer information as necessary

• Provides support and assistance as needed

• May perform other client specific duties as necessary and required by program/account.

• Other duties as assigned


  • Minimum Education and Experience:*

• High School degree or GED

• Strong sales experience - Commissions based with quantifiable goals ex. Inbound and Outbound Sales, Phone Carrier Sales, Time Share Sales, Retail Sales

Preferred (not required):

• College degree in business, marketing, or related field

Knowledge, Skills and Abilities:

• Clear articulation of words and phrases

• Good grammar inclusive of subject-verb agreement with limited use of slang

• Good understanding of business acumen

• Ability to ask for, and close a sale

• Understands and can demonstrate importance of building rapport, value based selling

• Ability to learn quickly, understand a variety of product services

• Willingness and ability to adapt to change

• Ability to recognize buying signals

• Computer experience/knowledge and can demonstrate toggling between windows, copy and paste functions as well as minimizing and maximizing windows

  • Work Environment:*

• Constant work performed in a climate-controlled production floor in a sedentary position

Physical Demands:

• Constant phone use; constant sitting and/or standing


Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.