Microsoft Corporation Support Engineer in Fargo, North Dakota
The Support Engineer is a technical professional who will have the opportunity to solve technically complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry. As a trusted advisor to IT Professionals, you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer’s perception of value to the Microsoft solution.
As a Support Engineer, you will use troubleshooting methods and tools to solve technically complex problems. These problems require broad product knowledge and may include support of additional product lines. We’ll provide you with training resources, including a rich content library and access to other Microsoft experts.
As a Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with those customers.
Demonstrate strong interpersonal and communication skills, while working with diverse audiences
Exhibit leadership through personal responsibility, accountability and teamwork.
Act as a technical focal point in cooperative relationships with other companies.
Manage crisis situations that may involve technically challenging issues and diverse audiences.
Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
Technical proficiency in and learning attitude toward Office technologies (O365 and on premise) and/or SharePoint Online/On Premise.
1 year working knowledge of SharePoint administration and general troubleshooting (web parts, permissions, site creation, etc.).
Ability to effectively communicate and collaborate to bring people together to solve customer problems as quickly as possible.
Desired background in Technical Support
Education: Bachelor's Degree in a relevant field or equivalent work experience
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.