Microsoft Corporation Support Escal Eng in Fargo, North Dakota
Do you envision a world of endless possibilities? A world where passionate innovators come to collaborate in order to empower every person and every organization on the planet to achieve more? We’re a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours! We are a diverse team delivering industry-leading services across the globe. We strive to be our customers' and partners' trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.
As a Support Escalation Engineer in the CSS OPG Exchange-Outlook business which includes the following technologies: Office 365, Exchange, Outlook, Security & Compliance and Authentication, you will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail and any other new modern tool), and collaborate with Product Group and other support team members. Your focus is to support one or more of the above mentioned technologies in Enterprise environments including Online versions. You will participate in various training sessions, and internal technical events as they become available. You will also be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.
We are looking for people who
• Are curious and eager to troubleshoot and resolve complex technical issues
• Like to collaborate in multicultural environments and interacting with stake holders to resolve service issues
• Are autonomous with a strong sense of customer service to be able to engage with the right internal audiences
• You have
Strong knowledge and demonstrated technical experience in any current Exchange Server version and/or any current Outlook version
Knowledge of Office 365 Security & Compliance and Authentication is very desirable
Experience in supporting large Enterprise environments
Strong customer service, communication, problem-solving and interpersonal skills, team work, capacity to deal with difficult customers and ambiguity
Ability to handle high pressure situations well
• 3 years of experience in supporting large Enterprise environments
We offer a new hire ramp-up program with a senior mentor assigned, a wide range of trainings and attainable Microsoft certifications in order for you to fulfill the above mentioned key responsibilities. One Microsoft, One Services Microsoft Services, with over 32,000 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services http://www.microsoft.com/Services
Join us as a Support Escalation Engineer and be one who empowers billions!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to firstname.lastname@example.org. Services (engineering)